Contact Us


Here at Moon Bingo our expert team is always on hand to assist you with any queries, and we offer friendly and attentive support to help you resolve any problems you may have.

We pride ourselves on delivering the best possible gaming experience, and to realise that ambition we put players at the centre of our approach.

So whether you’d like to offer your thoughts on your overall gaming experience, have a suggestion for something you’d like to see on Moon Bingo, or if you have a question you’d like help with, get in touch with us today using one of the many methods available below.

Email Us Your Questions

If you’d like to get in touch via email, then you can do so in just a few clicks. Our team strives to get back to you as soon as possible and we provide full and dedicated support via our email service.

It’s the simplest way to get in touch, and our team aims to get back to you within 48 hours.

We have a number of email addresses to suit the type of query you wish to make…

Account Queries

For questions regarding your account, whether that’s related to bonuses, deposits, transactions or anything else email: [email protected]

Here you can also receive assistance if you are having trouble signing in or if you’re having difficulties accessing our bingo games or slots games.

Promotional Queries

If you have any questions about any of the prizes we offer, such as cash back rewards, reward coins and more, please email: [email protected]

Loyalty Club Promotional Inquiries

If you’re a member of the Moon Bingo Loyalty Club and have any questions or feedback, our Loyalty Club team are always on hand to offer assistance. Email them on: [email protected]

Get in Touch via Telephone

If you’d like to speak to us directly then please contact a member of our support team today. Our support team is available from 10am until late daily, simply dial one of the numbers below to connect:

Customers in the UK

For any queries for customers within the UK dial: 0808-238-9836

Outside the UK

For customers who require help outside of the UK dial: 44-203-713-9046

Loyalty Club Hotline

For any customer who has queries about our loyalty programme, contact the Loyalty Club hotline to speak to one of our experts: 0800–680–0638

Contact Hours

If you are looking to contact us via telephone, our lines are open from 8am most days and run through to the early hours. If you’re looking to contact us outside of opening hours, leave a message and we’ll get back to you as soon as possible.

Day Start End
Monday 8:00 AM 00:00 AM
Tuesday 8:00 AM 1:00 AM
Wednesday 8:00 AM 00:00 AM
Thursday 8:00 AM 1:00 AM
Friday 8:00 AM 22:00 PM
Saturday Voice Mail -
Sunday 8:00 AM 17:00 PM


Get in Touch via Social Media

Alternatively, you can get in touch via one of our social media accounts. We have a thriving Facebook community and not only are our team available to help with any questions or queries, you’ll also find tons of players within the community to socialise with.

Visit our Facebook page to get in touch, and whilst you’re there you can also find out more about the latest promotions and offers from Moon Bingo.