How do I deposit?
You need to register to the site and login to make a deposit. If you do not have an account, please register now. If you have a problem opening the 'Banking' page – click here.
There are 2 different ways to make a deposit:
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From your 'My Account' Page:
Once you have logged in, there is a box on the left called "Banking". Click on "Deposit Funds" and follow the instructions.
Alternatively you can click on the "Deposit" icon in the middle of the page. See image below.
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From the 'Game Lobby':
If you are already logged in and playing there is no need to go back to the home page to deposit!
At the top of the page in the lobby is a button called "Banking" Click on it in order to deposit!
Once you have clicked, a new screen will open. Enter your details and click "Deposit".
Is it safe?
Moon Bingo is powered by software belonging to Brigend Limited which is a wholly owned subsidiary of 888 Holdings Plc. and a sister company of Cassava Enterprises (Gibraltar) Limited ("Cassava").
How can I set deposit limits?
Setting deposit limits allows you to control your spending better. Go to "Banking" either through the game lobby or from your account page. On the cashier window that opens you can choose the "Deposit Limits" option and simply set your deposit limit per day / week / month.
Do I get a bonus when I join Moon Bingo?
Yes! First time players will receive a huge welcome bonus of 300% on their first deposit. That means that when you make your first deposit on the site, you get a triple bonus to play with. For Example – when you deposit £10, you will get £30 Free from us, and you will have a total of £40 to play with in the bingo rooms.
Are there any other bonuses available to me?
Moon Bingo players receive a 50% re–deposit bonus on all deposits that are over £10. We also offer special bonuses which are displayed in the lobby when you log in.
Become a VIP and enjoy a 60% redeposit bonus!
Learn more about becoming VIP
click here
When can I cash out my money?
If you wish to withdraw your winnings, you can request to cash out at any time. Just go to the banking section on your account page or click on the "Banking" Button in the games' lobby.
Once you have clicked 'banking', the cashier will open. Select "withdrawal" and your payout request will be processed after 48 hours. You can also cancel a cashout request at any time within those 48 hours. In order to read our withdrawal Terms and Conditions CLICK HERE.
What are Moon Points?
Moon Bingo rewards its players with Moon Points which can be converted into free bingo tickets and real cash prizes! These can be won through various ways including Chat Games and Facebook games.
Read more on how to get more Moon Points here
Where do I redeem my Moon Points?
On the account page under "My Account" is a button labelled "Redeem Moon Points". Click on this and choose how many of your points you would like to redeem!
Once you have clicked on "Redeem Moon Points" the screen below will appear and you can chose how many points you would like to redeem! Click "Submit" to redeem.
I forgot my Login details
At the bottom of the login box in the top right corner of the home page is a link that says "Forgot login details". Click that and then enter your email address and we will email your username and password to you!
I can't open Games or Banking
When entering the Game lobby, some of the games and banking features open in a pop up window, so if you encounter problems viewing them, it might be because your computer is blocking popup windows.
Simply check that your internet browser is not blocking pop–ups.
How? Click 'Tools' in your browser, then turn OFF the Pop Up Blocker. Or click on the 'Pop up Blocked' message on top of your screen and choose 'Always allow pop ups from this site'.
What happens if I have purchased my cards and then get disconnected from the game?
As soon as your cards are purchased, you are in the game regardless of your connection status. The game outcome is generated at our servers and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason and you have purchased cards, then check your Transactions History in your My Account page to see if you have won.
Why can I not connect to the chat server?
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer is behind a firewall, the firewall will not allow our chat servers to send messages to you. Firewalls vary on different computers but basically what you need to do is add us to your White List.
Can I keep my card numbers from game to game?
Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them. If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
If you've requested a withdrawal of your funds but still fancy playing during the first 48 hours, you can reverse your withdrawal request. Head to the Cashier (either from within the lobby or on the My Account page) and click on Reverse Withdrawal to see the Banking pop up box. Click 'Reverse' and select any uncompleted withdrawal request and hit Submit. This will automatically send your requested money back into your bingo account so you can continue playing!
How do I get support?
Feel free to contact us with any questions or support issues. We will endeavor to answer all queries within 24 hours, 7 days a week. We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
Can I get help from inside the lobby?
Yes! There are two ways!
- If you go to the top right hand corner and click on the "?" then a window will pop up with all frequently asked questions.
- If you are already playing a game at MoonBingo then at the top of the chat box at the right hand side is a line saying "Chat room:", click on the drop down tab next to it and select "Help"
Promotion Codes are special codes rewarding you with bonus money.
They are usually sent by emails, given in the chat rooms and/or on our
facebook
fan page
Promotion codes should be inserted by you at the cashier when you make a deposit. Once you finalise your deposit you will get the bonus according to the terms of the promotion.
Important notes:
- Replicate exactly what we've written. Copy and paste if possible.
- Note whether there is a required minimum deposit to receive the bonus.
- We always mention how many times a Promotion Code can be used. Using the code more times than permitted will not credit you with another bonus.
- Notice the Promotion Code's expiration date.
For new players, we also sometimes have Registration Codes which should be inserted in the Registration Form only and not in the cashier.
MoonBingo's VIP Programme
Being part of our Moon Bingo family means you already get loads of treats and perks but as a VIP you get the upgraded treat pack! To be part of the VIP fun and perks all you need to do is carry on playing your favourite games and when you reach a total of £500 in deposits you'll automatically become a VIP!
To find out more about our VIP benefits click here.
How do I become a VIP?
A player automatically becomes a VIP when their total deposits reach £500. To become a VIP all you need to do is continue playing your favourite games and before you know it, you'll be getting the VIP treatment!
How will I know I am a VIP?
Once you reach the VIP status, you will receive an email detailing the full benefits' package and informing you of all your new available extras.
How long does my VIP membership last for?
Once a VIP, always a VIP! The benefits package is fixed for as long as you stay a member of the site.
Our VIP newsletter – 'VIP – Weekly Wowsers' will come straight to your inbox to let you know about any and all of our amazing exclusive VIP promotions.
Adding Moon Bingo to your Safe Senders' list
If you add Moon Bingo to your 'safe' list of email addresses that you are happy to receive emails from, you will ensure that all our promotional emails go straight into your inbox, not your spam or junk folders. To turn off your anti-spam filters, go to your email now and change your settings. This way you will get all our fun information on special offers, news updates and more!
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